What to expect when submitting a ticket

This is a brief outline on the process you will go through when submitting a ticket:

  • On sending an email to support@canopi.com.au, or submitting a ticket through the link above, a ticket will be created automatically.
  • Using this ticket, you will be able to respond to questions issued by our help desk personnel and monitor the progress.
  • Once we have your request we will contact you to clarify any issues and then attempt to resolve the problem via email.
  • If the problem is complex, a Support Specialist will be assigned to your issue and we may need to phone you to resolve the problem.

Canopi helpdesk services operate Monday to Friday, between 8am and 5pm Sydney time, excluding public holidays.